Terms & Conditions

To secure a booking, 50% of total payment is required this will secure the date and time of your event. The remaining balance is to be paid in full three business days prior to event. 

All bookings require three days notice for ordering purposes. 

Please note that no changes are to be made to the booking within 72 hours of the event.  This includes guest numbers, dietaries and decorations/theme. 

In the unfortunate event that you need to cancel your event with us prior to the date of service our refund policy is as follows:

• If the cancellation occurs 30 days or more prior to your event you will be entitled to a 50% refund on the amount you have paid.
•  If the cancellation occurs 29 days or less prior to your event you will forfeit the entire amount you have paid. 

Covid- 19 Update:

We have reviewed our standard cancellation policy and updated it to account for these exceptional circumstances.

We would like to offer all our hosts the options below which are outside of our standard cancellation terms:

•  If your event is more than 14 days away at the time of cancellation, you have the option to cancel your current booking date and receive a credit voucher with us for the full amount of your booking allowing you to rebook with Rustics once the situation has improved. 

• If your event is 13 days or less away at the time of cancellation and you have concerns, please contact us via email immediately. In many situations we have already begun the planning process of ordering ingredients, placing floristry orders and designing by this time and therefore costs have already been incurred.

Loss, damage or breakage of decorations, props, pallet tables, rugs, glasses, dried flower arrangements, platters and any other rustic items by event hosts or guests of the event will result in full cost of purchasing a replacement.  In the case of bad weather it is the hosts responsibility to ensure all hired items are removed from the elements and secured in a safe, dry area until collection from us. 

Please note: Flowers are included in your Platter, Grazing table & Picnic packages. You are welcome to keep all fresh flowers used for your event, however dried floral arrangements and vases must be returned to us in same working order.  

Any consumption of platters, picnic boxes or grazing tables after a 3 hour set up period is done at your own risk and Rustic Platters & Events will not be responsible nor liable for any results that may occur.  

Upon booking with us you adhere to our very reasonable terms and conditions.