Terms & Conditions

To secure a booking, 50% of total payment is required this will secure the date and time of your event. The remaining balance is to be paid in full three business days prior to event. 

Please note that no changes are to be made to the booking within 10 days of the event.  This includes guest numbers, dietaries and decorations/theme and times of event. Times of events can only be altered upon our availability. It is the client's responsibility to ensure any changes that come up are communicated with us prior to the 10-day cut off period. 

In the unfortunate event that you need to cancel your event with us on the day or prior to the date of service our refund policy is as follows:

• If the cancellation occurs 135 days or more prior to your event you will be entitled to a 50% refund on the amount you have paid.
•  If the cancellation occurs 134 days or less prior to your event you will forfeit the entire amount you have paid. 
• We do not offer refunds in the case of bad weather; we strongly encourage all clients to have a contingency plan in place before setting up commences if bad weather will affect the event taking place. 

Eligibility for Date Changes:

• Date changes are permitted only for events scheduled 135 days or more from the date of the request.
• Requests for date changes within 135 days of the event will not be accommodated, and the original booking will stand, and the original booking terms will apply.
  
• All approved date changes will incur a 20% administrative fee of the total amount paid to date. This fee covers the costs associated with rescheduling your event and any potential loss of business.
  
• Date changes are subject to availability. We cannot guarantee your preferred new date will be available.
• If a mutually agreeable date cannot be found, the original booking terms will apply.
  
• All date change requests must be submitted in writing via email.
• The request will be reviewed, and confirmation of the new date (if available) will be provided upon an updated invoice.
  
• Once a new date is confirmed, it will be binding, and no further changes will be allowed without additional fees.

We appreciate your understanding of the time and resources required to accommodate these changes. If you have any questions or need further clarification, please don't hesitate to contact us.

Covid- 19 Update:

We have reviewed our standard cancellation policy and updated it to account for these exceptional circumstances.

We would like to offer all our hosts the options below which are outside of our standard cancellation terms:

· If your event is more than 10 days away at the time of cancellation, you have the option to cancel your current booking date and receive a credit voucher with us for the full amount of your booking allowing you to rebook with Rustics once the situation has improved. 

· If your event is 9 days or less away at the time of cancellation and you have concerns, please contact us via email immediately. In many situations we have already begun the planning process of ordering ingredients, placing floristry orders and designing by this time and therefore costs have already been incurred.

If utilising a Covid -19 credit or similar credit by either rescheduling an event or booking a completely new event occurs within 6months of the cancellation than all pricing will hold. If the booking or rescheduling occurs after the initial 6month cancellation, the event will need to be requoted using Rustic Platters & Events' current pricing. 

All rescheduling of events will be based on our availability. If we are unavailable for your new event date, we will continue to hold a credit for you. No refunds will be given for unavailability. 

Please note that this policy is only valid for Covid -19 lockdown circumstances within QLD only. All other cancellations will be referred to our original cancellation policy. 

Loss, damage or breakage of decorations, props, pallet tables, rugs, glasses, dried flower arrangements, platters and any other rustic items by event hosts or guests of the event will result in full cost of purchasing a replacement.  In the case of bad weather it is the hosts responsibility to ensure all hired items are removed from the elements and secured in a safe, dry area until collection from us. For events outside of our 40km home radius, our items are to be returned to us in Mooloolah Valley rather than collected. 

All items must be cleaned prior to our collection or drop off. A cleaning fee will be sent to all clients that fail to follow these return instructions. 

Please note: You are welcome to keep all fresh flowers used for your event, however dried floral arrangements and vases must be returned to us in same working order.  

Any consumption of platters, picnic boxes or grazing tables after a 2.5 hour set up period is done at your own risk and Rustic Platters & Events will not be responsible nor liable for any results that may occur.  Please note we encourage all summer grazing to be inside in the cool/ air conditioning and away from flies. We cannot guarantee the quality and safety of summer grazing if you choose to have it set up outside.

 Our Grazing tables & Platters must be set up in the shade and away from direct sunlight if outside at all times throughout the year. 

Unfortunately, we do not offer nut free grazing- our commercial kitchen is not a nut free zone, and all food should be consumed at your own risk.

Upon booking with us you adhere to our very reasonable terms and conditions.